Etronixs and mobilejobcard The Challenge Etronixs field engineers, tasked with service jobs originating from the Etronixs call centre, visit clients to repair and service computer equipment. Originally, these jobs were delivered to the field engineers via their mobile phone and were written down by the field engineers on a paper job card. Once the job was completed the field engineer would request the client to sign the job card and the field engineer would then fax the completed form back to the call centre for data capture and processing. The Solution Using mobilejobcard™, and Integr8or™ Mobile Application Server, on a mobile device/ SmartPhone the field engineer requests electronic job cards from the Etronixs call centre simply by tapping on a button marked ‘Get Next Job'. These jobs are entered onto the mobilejobcard call centre server via a web-based user interface, and stored ready for the field engineer to request/download his pre-assigned jobs and eliminating the costly need of ‘voice calling' the data through to the field engineer. The field engineer now completes the current job and enters into the pre-defined fields of the mobilejobcard the parts used for the job, kilometres travelled and the time taken to complete the job. Then the engineer and client sign-off the job in pre-defined fields on the device's screen before tapping on ‘Send' to push the completed job back to the call centre for processing, thus eliminating the need for additional data-capturing. The Benefits The cost of a service call is lowered through the reduction of cell phone calls from/to the Etronixs call centre. The system has eliminated the need for the field engineer to travel unnecessarily to the office to collect or drop off any job cards, as well as offering better management of the field engineers. Should another client call in to the call centre and need a technician the closest field engineer can then rapidly and efficiently be assigned. The call centre staff have been freed up to perform other administration and service support tasks further improving the image of Etronixs as a service-orientated organisation. The image of Etronixs is enhanced as field engineers present a far more professional image to the clients. The solution allows for one point of accountability, a more streamlined business process with the benefits of higher productivity both in front of the customer and in the back office, as well as much improved data integrity. Etronixs also benefit from a mobile solution without the risk of sensitive data being stored on mobile devices out of the office. Conclusion mobilejobcard provides a mobile solution with a streamlined, simple, secure and accurate business process adding value to the field and administration staff activities of Etronixs. It adds further value to the Etronixs client base by providing them with a more efficient service by reducing their down-time.